How to do a skin consult using the OBSERV
Using the OBSERV during a consultation helps the Skin Therapist to establish exactly what SKIN CONCERNS a client has. Based on these concerns the client’s expectations can be managed, and given a realistic time frame around the bespoke tailored treatments for the best results.
Emailing the complete treatment report or sections of the report to a client helps build a trustworthy, professional relationship and with the recommended homecare given during the consultation the clinic retail sales expand.
1. As the client enters the clinic invite them on “a journey beneath their skin with the OBSERV.” Explain that this process takes 2 minutes. Thereafter you move with that client to the treatment or assessment area taking the iPad with you. The next therapist attaches a second iPad and collects their clinical visuals in the OBSERV of their client.
2. Once you have collected your clients’ clinical visuals, bring their photo up via the daylight mode and ask them what their 2 main skin concerns are.
Draw on that visual as you talk together. Use the OBSERV Quick Reference Guides and the Visual Skin Analysis book that are included with the device.
‘Remember the OBSERV is a communication tool.’ says Margaret Walsh.
3. Based on what your client mentions to you, you can then discuss what treatments are necessary and highlight these. Show your client the visuals that relate to their concerns discussed. Margaret does not recommend you trawl through all the visuals at the first visit as it will be overwhelming and can confuse your client. Share just those light modes that highlight the stated clients’ concerns.
4. You can then save all this information and create a report to be emailed to your client at the end of the session. This must include your suggested retail products that are tagged with the pricing and instructions for home care use.